hours of operation

Overview of Services

The American Citizens Services (ACS) Section provides assistance with U.S. Passports, Reports of Birth Abroad, Reports of Death Abroad, Voting Abroad, Notary Services, Federal Benefits, and other specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts queries.

Regulations prohibit the ACS section from acting as your travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or assist with personal legal, medical, etc., matters.  However, ACS can tell you how to find and receive help on these and other matters. Should questions arise while browsing through this guide, do not hesitate to contact us. 

American Citizen Services

ACS is closed on American and Ecuadorian holidays
Telephone: (593-2) 398-5172

The American Citizen Services section will be closed to the public on December 31, 2009. For emergencies, please call (593-2) 398-5000.

For calls concerning the arrest, injury, serious illness, or death of an American citizen after regular business hours (5:00 p.m. - 8:00 a.m.), please call: (593-2) 398-5000 and follow the instructions. 

Notarials:
Monday - Thursday
1:30 p.m. - 3:00 p.m.

Federal Benefits (Social Security, Veteran Affairs and Civil Service):
Only Tuesday, Wednesday and Thursday
Walk-ins: 1:30 p.m. – 3:30 p.m.
Telephone Inquiries: 10:00 a.m. - 12:00 p.m.
Telephone: (593-2) 398-5000 ext. 5077 (Only Federal Benefits)
e-mail: FBUQuito@state.gov

All Other Services (including passport renewal and pickup): 
Monday – Thursday
1:30 p.m. – 4:00 p.m.

contact information

E-mail:
ACS general inquiry: ACSQuito@state.gov
Federal Benefits: FBUQuito@state.gov

Mailing (Correspondence):
Embajada de los Estados Unidos
American Citizen Services
Avigiras E12-170 y Ave. Eloy Alfaro
Quito, Ecuador

Telephone: (593-2) 398-5000 ext. 5172
Direct ACS Fax:  (593-2) 398-5268