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Overview and Contact Information

Overview of Services

The American Citizens Services (ACS) Section provides assistance with U.S. Passports, Reports of Birth Abroad, Reports of Death Abroad, voting abroad, Notary services, federal benefits, and other specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts inquiries.

Regulations prohibit the ACS section from acting as a travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or from assisting with personal legal or medical matters.  However, ACS can tell you how to find and receive help on these and other matters. Should questions arise while searching our website, do not hesitate to contact us.

American Citizen Service

ACS is closed on American and Ecuadorian holidays

For calls concerning the arrest, injury, serious illness, or death of an American citizen after regular business hours (8:00 a.m. - 5:00 p.m.), please call: (593-9) 9788-3222 or (593-2) 398-5000 and follow the instructions.

All Other Services - Passport applications, renewals of U.S. passport and additional pages, Consular Reports of Birth Abroad (CRBA) and other services not mentioned below:

By appointment only Schedule an appointment
e-mail inquiries to

All non-emergency e-mails will be returned by the end of the next business day.

No appointment is necessary to pick up your new passport; you may come in Monday, Wednesday or Friday between the hours of 11:00 a.m. and 12:00 p.m.

Notary Services:

By appointment only Schedule an appointment
e-mail inquiries to

Federal Benefits (Social Security, Veteran Affairs and Civil Service):

Monday and Tuesday
Telephone Inquiries 8:30 a.m. to 10:30 a.m.
Tuesday and Wednesday
Walk-ins 1:30 p.m. to 3:30 p.m.
No appointment necessary
e-mail inquiries to

Consular Reports of Death Abroad:

Monday - Thursday
Walk-ins 1:00 p.m. to 3:00 p.m.

Contact Information:

ACS general inquiry:
Federal Benefits:

Mailing (Correspondence):
Embajada de los Estados Unidos
American Citizen Services
Avigiras E12-170 y Ave. Eloy Alfaro
EC170505 - Quito, Pichincha, Ecuador


  • Enroll in the STEP Program

    If you are a U.S. Citizen currently traveling abroad, you may wish to enroll in the Smart Traveler Enrollment Program.  You can do so through the Department of State's STEP system.