Overview and Contact Information

Overview of Services

The American Citizens Services (ACS) Section provides assistance with U.S. passports, Reports of Births Abroad, Reports of Death, voting abroad, notary services, Federal Benefits, and other specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts queries.

ACS cannot act as your travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or assist with personal legal, medical, etc., matters. However, ACS can tell you how to receive help on these and other matters. Should questions arise while browsing through this guide, do not hesitate to contact us.

American Citizen Services
ACS is closed on American and Ecuadorian holidays
Telephone: (593-2) 398-5172
For calls concerning the arrest, injury, serious illness, or death of an American citizen after regular business hours (5:00 p.m. - 8:00 a.m.), please call: (593-2) 398-5000 and follow the instructions. 
Notarials:
Monday - Thursday
1:30 p.m. - 3:00 p.m.

All Other Services: 
Monday – Thursday
1:30 p.m. – 4:00 p.m.
         
Social Security:  
Tuesday - Thursday
1:30 p.m. – 4:00 p.m.
Telephone Inquiries: 10:00 a.m. - 12:00 p.m.
Tel:  (593-2) 398-5077 (Only Social Security)

E-mail:
General e-mail: Consularquito@state.gov

Mailing:
Embajada de los Estados Unidos
American Citizen Services
Ave. Avigiras E12-170 y Ave. Eloy Alfaro
Quito, Ecuador

New switchboard number: (593-2) 398-5000
New fax:  (593-2) 398-5100