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Federal Benefits

General Information about Federal Benefits

Have your payments stopped since February 2016?  Follow this link for more information.

The Federal Benefits Unit (FBU) is part of the American Citizens Services section in the Consular section of American Embassies and Consulates. The FBU is responsible for administering programs on behalf of U.S. federal agencies that pay benefits to both American citizens and other country nationals. The FBU assists customers, who are entitled to U.S. Government benefits, in soliciting their benefits and also with post-entitlement issues. In Ecuador, benefit checks are deposit electronically, via direct deposit. 

Due to the specialized nature of Federal Benefit programs, the role of the FBU is to answer routine questions and to forward more complex inquiries to the appropriate federal agency. A FBU normally assists persons in interpreting forms and letters sent to them by agencies. The assistance may include review or completion of forms, including change of address requests, and forwarding of these forms to the paying agency. Agencies normally correspond directly with the interested party, but may issue specific instructions on a case to a FBU for assistance in resolution. A FBU may also play a role in program integrity issues, such as verifying whereabouts and existence of beneficiaries.

Information on Affordable Care Act
Select the link above to get more information on Affordable Care Act on the website

Contact Information for Federal Benefits (Social Security, Veteran Affairs and Civil Service):

Monday and Tuesday
Telephone Inquiries 8:30 a.m. to 10:30 a.m.
Tuesdays and Wednesday
Walk-ins 1:30 p.m. to 3:30 p.m.
No appointment necessary